Motorcycle Unit Shipping Policy
Shipping of motorcycle units is only allowed for specific cases.
Please contact our sales team to check eligibility and payment process.
New and unused items within the first 10 days of delivery can be exchanged or refunded.
Items must be returned with all manufacturer’s packaging and placed inside an external shipping box.
Important: Anything sent back to us without an external shipping box is breaking our
refund/exchange policy and will be sent back to sender without a refund.
Helmets & Apparel
Any merchandise which has been “taken out for a ride” is considered used and cannot be returned.
We encourage you to walk on your carpet if trying boots, or to wear your helmet indoors before
heading out on the bike.
Vehicle Parts
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Easy Return Shipping
The cost for return shipping is a flat $25 + tax and will be deducted when we issue your refund.
Exchanges
If you’d like to make an exchange, you will need to place a second order for the new item.
- The original order will be treated as a refund.
- You can place the new order ASAP to secure availability and quick delivery.
Follow These Simple Steps to Return Your Order
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Contact us
Call us: 1-877-214-2801
Email: onlinesales@bfdmoto.com
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Packaging
Write your RMA number on the exterior of your shipping package.
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Ship your package
Take your package to a Canada Post outlet. We will contact you once we receive your return.
You will see your monetary refund within 3–5 business days after the refund is issued.
Return Exemptions
Certain conditions and exceptions can be applied to our return policy. If you're unsure if your
product qualifies, give us a call. There are certain items that we cannot accept as returns.
These include:
- Chemicals that are open.
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Certain electronic items: only electrical items that have not been opened may be returned.
OEM and aftermarket ignition components are not returnable (coils, stator, CDI).
- Acid-filled batteries.
- Due to customs fees on returns, international sales are final.
